We’re committed to ensuring a smooth and bug-free experience with our widgets. If you encounter any issues, your bug reports are invaluable in helping us quickly diagnose and fix them.
Here’s a guide on how to report a bug effectively:
- Describe the issue: Explain what’s happening and how it’s affecting your experience. Try to be as specific as possible.
- Reproduction steps: Outline the steps to reproduce the issue. This helps us see exactly what you’re seeing.
- Expected vs. actual behavior: Describe what you expected to happen and what actually occurred. This contrast can help pinpoint the bug.
- Screenshots or videos: Visual evidence can be incredibly helpful. If possible, attach screenshots or videos showing the issue.
- Widget and environment details: Let us know which widget you’re using and on which platform (e.g., website builder, CMS). Also mention your browser and its version.
- Link to your website: Please provide a link to the page on your website where the widget is installed. This allows us to see the issue in context.
- Error messages: If there are any error messages, please include them in your report.
Before posting, please search the Bug Reports category to see if your issue has been reported already. This helps avoid duplicate reports.
Remember, the more details you provide, the faster and more accurately we can resolve the issue. We appreciate your assistance in making Common Ninja the best it can be!