Order form conditions not working

🐞 Bug Reports
1

I’m trying to set up conditional logic in an order form where selecting an “Installation Method” option on the first page should lead the customer to a unique follow-up page specific to that choice. My goal is for each installation method to display only its corresponding options page as follows:

If “Braid-In” is selected → show the Braid-In Amount page.
If “Clip-In” is selected → show the Clip-In Amount page.
If “Dreadfall” is selected → show the Dreadfall Amount page.
Problem: When selecting any of these options, only the “Braid-In Amount” page consistently shows up on the next step, regardless of whether “Clip-In” or “Dreadfall” was selected.

Details of My Setup:

Conditions Tried:

I initially used the “Includes” operator but encountered issues with unintended results. I switched to “Equals” to ensure exact matches with each option name, but this didn’t resolve the issue.
Order of Conditions:

I experimented with reordering the conditions to see if prioritizing one would change the behavior. However, regardless of order, the form still directs to the “Braid-In Amount” page no matter which option I select.

Please help, I am trying to get this set up!

2

Hey @Aislynn_Jacobs, can you share a link to your widget editor?

3

Hello, I’m actually not quite sure how to do that?

is it this?

ETA: I changed the “installation method” to “set type” and added a few more options, experimented with the conditions on the “Dreadfall Options” “Braid-In amount” and “clip-in amount” and it still keeps redirecting to the wrong page.

4

The reason it’s not working is because all rules should apply:

Screenshot 2024-11-12 at 9.28.01
Screenshot 2024-11-12 at 9.28.01517×373 16 KB

And you’ve set rules that collides.

5

Truthfully, I’ve never done this before,(or really anything of the like; I’m a hairdresser by trade and figuring this out for my small business) so I don’t fully understand. If it is set to pop up if the value “DE braid in” is selected, and that’s the only condition I have set, it still doesn’t work.

which rules “collide?” what exactly does that mean? how do I fix it? at the moment, I removed the conditions and started from scratch following the video tutorial to a T, and it is still not working :frowning:

6

Thanks for the feedback. This means that if you set 3 conditions, we will check that all 3 applies. So you’ve set 3 “Set Type”, we’ll check the the user selection is all 3 (which can never be true).

We’ll add an option to change that.

1 Like
7

oh, thank you for explaining! I understand much better.
I thought the “set type” conditions I had set to “not equals” would reinforce the “equals” - for some reason. I suppose I was overthinking.

now, the issue after that is when I only set one, the issue persists! I experimented with removing all conditions and simply set one- and it still redirects to the wrong page.