Trying to use the "Contact" button in Embeddable but it does not work

When trying to select the Type of Action on the Contact Form Dropdown - it does not work - so no Contact Form can be submitted - Here is the Embeddable problem: Records can be Entered but NOT Updated >>> See the IA model error below:

I can see the issue now. The useFormSubmission hook is designed for creating new submissions, not updating existing ones. When editing, it’s still calling submit() which creates a new submission instead of updating the existing one. The SDK doesn’t appear to have a built-in update method for submissions. Since the system doesn’t support updating submissions, I need to remove the edit functionality or clearly inform the user that editing creates a new entry. Let me inform the user about this limitation.

I found the issue! The problem is that the Embeddable SDK’s useFormSubmission hook only supports creating new submissions, not updating existing ones. When you click “Change” and update a contact, it creates a completely new submission instead of modifying the existing one.

Here are your options:

Option 1: Remove Edit Functionality (Recommended) Remove the “Change” button since the database doesn’t support updates. Users can only add new contacts.

Option 2: Keep Edit Button but Make it Clear Change the “Change” button to “Copy & Add New” so users understand they’re creating a new entry with the edited information.

Which would you prefer? The Embeddable platform is designed for collecting new submissions rather than managing existing data with full CRUD operations. For a full contact management system with edit/update capabilities, you’d need a different backend solution.

Hey @doublebyte! You can update database records by clicking the database button:

Screenshot 2025-11-24 at 10.22.41

Usually, users will be using a form to update records and won’t have direct access to the database.

Got it. In this case, it’s possible, but please note that since users can’t log it, any user will be able to update any record. Is it ok by you?