No account for my purchase

🐞 Bug Reports
1

I purchased the Pro version of Ninja Player, but I haven’t received the login details for my purchase. What should I do?

2

Hi, this is with the email you were logged in with.
You get to the purchase page when you’re already logged in.

If you forgot the password,
reset it by clicking on ‘Forgot your password׳

3

There are issues uploading WAV and FLAC audio files, even though I have the Pro subscription, which should allow uploads of up to 100 MB per file.

4

Hi, In the Ultimate plan you can upload files up to 100MB.
If you are on the Ultimate plan and still can’t upload, please send me a link to your widget so I can check it.

5

I tried again to upload a FLAC file of about 60 MB, but at the end it gives me an error during the upload.

https://www.commoninja.com/audio-player/editor/content/3f30b27a-4432-48de-9253-3c66c20e234b

6

Thanks.
Can you send me the file here : Contact Us | Common Ninja Widgets ?

so I can check it

7

I tried again to upload a FLAC file of about 60 MB, but at the end it gives me an error during the upload.

https://www.commoninja.com/audio-player/editor/content/3f30b27a-4432-48de-9253-3c66c20e234b

8

02_1_immersive 432hz.flac

It doesn’t upload it, it gives me an error — even for all the WAV/FLAC files under 100 MB.

9

Accesses Request sent

10

Thank you,
I need the WAV or MP3 file, since that is what is supported in the widget.

11

Here the file:
https://drive.google.com/file/d/1gMNMEsB1GvCaFQlg4bdHsTrqYuxGLnq4/view?usp=drivesdk

12

Thank you, I will forward it for review and update you.

13

I haven’t received a reply yet. I have paid, and I urgently need to be able to upload WAV files into the widget!!